Get Personalized Shopping Advice with Shop Your Way Member Assist

By Shannon Gurnee
In Lifestyle
April 24, 2014



When my kids were little, I used to dread shopping anywhere but the grocery store.  Why?  Well, half the time, I didn’t know what to buy and it was really challenging with little kids (who would get bored and antsy rather quickly).  If only  there had been the Shop Your Way Member Assist option back then!



Have you used the new Shop Your Way Member Assist service?  It’s pretty awesome!  You can use it on your computer, smart phone or tablet.  Simply log into your Shop Your Way account and click on “Member Assist.”  It will give you a list of Sears locations you want to access.  Select the one you want to access and then a screen will pop up with the associates who are available to chat with and what departments they are located in.  Then you ask them questions and they give you answers.

Shopping woman on the phone

Member Assist is perfect for those who are on-the-go or looking to quickly connect directly with their local store or favorite associate from the palm of their hand or on a computer.  With Member Assist, you can communicate directly with your favorite expert associate at your nearest Sears store through the Shop Your Way mobile app or on  You can ask any product – or service-related questions – from the best Mother’s or Father’s Day gifts to details on the washing machine you just purchased.  You can even share photos – and that associate will directly respond with answers to your service or product questions.  Plus, the Member Assist service is available in more than 400 Sears stores nationwide!


1 – Sign in to your Shop Your Way account via or the mobile app

2 – Choose the Member Assist App

3 – Select your local store

4 – Choose the store department best suited to answer your question

5 – Choose your store associate 

6 – Text / Message / Request a call from your store associate

7 – Store associate will respond to your inquiry.

Be sure to follow Sears on Facebook, Twitter and YouTube and Shop Your Way on Facebook, Twitter and YouTube for more store promotions, specials and services.

Have you used the Shop Your Way Member Assist Service?
When would you use it or what would you use it to look for?

This is a sponsored post.  I am a Shop Your Way blogger
and all opinions expressed in this post are 100% mine.

About Has 2129 Posts

Shannon Gurnee is the author of Redhead Mom formerly "The Mommy-Files", a national blog with a loyal following. She has a Bachelor's Degree in Marriage, Family, and Human Development with a Minor in Business Management. Shannon and her husband, Frank, have a large family with 6 awesome kids and love living on the Central Coast near San Luis Obispo, California, as well as traveling around the world. A full-time Social Media and Professional Blogger, Shannon also serves as a National Brand Ambassador for many well-known companies. Her blog focuses on motherhood, family fun activities, traveling, fashion, beauty, technology, wedding ideas and recipes while providing professional opinions on products, performances, restaurants, and a variety of businesses.

2 Responses to “Get Personalized Shopping Advice with Shop Your Way Member Assist”

  1. Tammy S says:

    My husband is going to love this! He loves to shop at Sears and Kmart for the Craftman tools and supplies. This will make it easier for him.

    • Wendi says:

      Hi Tammy S. –
      Has your husband been using Shop Your Way to make purchases at Kmart and Sears? I am trying to use the program more, but not sure how to maximize the benefits. Would love your feedback!

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