Today Was a Long Day!
As many of you noticed, this morning my site was kindly taken over by a thief. This person (or computer) decided to change the email for my login with WordPress and essentially lock me out of my site. I woke up, fed the boys breakfast, went to check my email to get directions for the events of the day, and checked my Facebook account. One of my readers had emailed me telling me my site was hacked. I pulled it up and it indeed was! Of course, I didn’t discover it until 20 minutes before I had to be to one of my boys’ activities. Since this has happened about 5 times in the past month, I knew how to go into the database and restore the files. Within a few minutes, I had my site back up and running. I exhaled a breath of relief and felt a sense of accomplishment.
I then went to log in at the admin screen so I could finish a post from yesterday. I received a response saying it was the incorrect password. I tried every password I could think of. I even entered my email address and then that’s when I panicked. The email address wasn’t associated with the user account. What?!!! I double-checked to make sure it was in fact the correct site I was trying to log in at. I was definitely in the right spot, so why couldn’t I get into MY site?
I called a friend, who was also running out the door, and she tried to reassure me, but it didn’t work. Shoot! We had to leave now for Song Circle! I ran out the door with the boys and we went to singing time. When we got back home, I still had 45 minutes before it was time to leave for swimming lessons. I called my hosting provider. My site was live, but I couldn’t log in. The representative had me change some passwords. Great! Now my site was officially down and I couldn’t even get the login screen to come up! Plus, it was time to leave for swimming lessons! Out the door we went!
I spent approximately 2 hours on the phone trying to fix it, as well as 10 minutes crying about it. Why the tears? Well, at one point, the customer service rep told me that I would have to uninstall and then install WordPress all over again on my site. Meaning, I would have to start over from scratch unless I wrote down the several plug-ins I had installed and running on my site. It would have taken a LONG time!
For somebody who is familiar with html and site coding, this might be tedious but doable. However, I DID NOT major in computer science and am still learning about html, so to hear somebody tell me that I would have to redo everything I never did in the first place was overwhelming! I paid somebody to move my site from Blogger to WordPress because I didn’t have the time to sit down and “try” to figure everything out. And it was TOTALLY worth it!
The second customer service rep I spoke to was amazing. She sighed with empathy as soon as I told her someone had hacked my site. Then she did everything she could to help me fix it. When she said we were at a point where she couldn’t help me any further, she stopped and said, “Hang on a minute…I’ll see if I can get someone here to help us fix this.” And she did! I think she should seriously be promoted.
To all those customer service reps with my hosting company (to be named at a future point in time), you need to go through customer training AGAIN and learn to not so quickly respond with saying that “It’s a WordPress issue and we can’t help you with that!” Thank you for your help Donna! You were awesome!
P.S. All contests have been extended by 1 day since my site was down from early this morning to just this afternoon. Have fun everyone and good luck!