Airport Employee Bullies Mommy Blogger in Chicago
I was heading home from a blogging event I recently attended (I won’t use their name because they are in no way associated with this incident). I hung out with Tanya (Mommy Goggles) and both of us were disgusted by one of the United Airlines employees. Tanya’s experience My experience was scary and left me shaking because this worker had really intimidated and overwhelmed me.
Tanya, myself, and another blogger (Picky Palate) headed to Chicago from Cleveland and were on a small airplane – United Express. We had to put our carry-ons on a cart (being stowed under the plane). **Note: I could have totally fit it under the seat in front of me, but whatever.**
We arrive in Chicago and have to walk down the stairs and wait outside the plane for our luggage. There was no order or communication whatsoever. We waited outside for about 10 minutes for our luggage. One of the workers told Tanya and I to go inside and get our luggage. Idiot! The guy inside said it should be outside and we had to wait for him to unlock the door so we could go back out to wait and then search for our carry-ons. They have us huddled like friggin cows and everyone is getting upset. The luggage finally comes out and everyone frantically searches for their bags (in the dark, no flashlight assistance).
I can’t find my bag and am worried about missing my connecting flight. With the little cars they drive and cargo holders (I don’t know the correct term), there is a bar connecting the holder and the truck in front of it. I couldn’t find my bag so went to walk over the bar to the other side.
This grown man yells at me “STOP!!” He was angry! Whoa! OK! I told him, ok, but he could have said it nicely. He then proceeded to get in my face (a male employee in a customer’s, yet alone woman’s face). What the heck?? I said that was fine, I understand, but he didn’t need to yell at me. He then proceeded to continue to yell at me – wth?? I’m yelling back because I’m feeling intimidated and frightened as heck. I then walk around the back of the holder, find my bag and proceed to walk back inside with Tanya. This guy is chasing after me (literally), in my face and yelling at me.
I don’t know if you’ve seen pictures of me, but I’m not that tall and not that big, and I felt like at any second, he was going to throw me on the ground and start hitting me. It was really scary.
I looked at his badge and said I wanted to know his name (I got it by the way) and you’ll be hearing from United headquarters. He then jumped in my face and was shouting “I want your full name now! I want to know your full name!” He said, “What’s your name?” I told him Shannon. He then asks how old I am (um like that has anything to do with anything?). I tell him 30. He then says he’s tired of people walking all over him and is just doing his job. OK, I should clarify, he didn’t say this, he yelled it.
Every time I stepped back he would lunge forward. He then says he’s calling Security and I say good and start walking towards the door. He’s rattling off the codes into his walkie talkie and says he’s calling his Supervisor. Great! One less step I have to take!
His supervisor walks over and can see that I’m shaken up. He’s listening to me talk (while Jerome is hovering behind him still yelling that he wants my full name). He says he’ll talk to him and he shouldn’t have done that. No crap he shouldn’t have done that. He shouldn’t have a friggin job!
I walk inside and the flight attendant asks if I’m ok (keep in mind that other customers are watching through the glass as he’s yelling at me and I’m yelling back). I’m on the verge of tears and my hands are shaking (they’re shaking right now as I’m typing this).
I meet up with Tanya and she tries to talk with me so I feel better – thanks girl! I head to my gate, call my husband, and he says to file a police report. I head over to the check-in counter and tell the man (very friendly and understanding) what happened and that I would like to file a police report. He immediately calls and says someone is heading right over.
15 minutes later, 5 cops show up, 3 of them questioning me. 1 was a woman. She asks for the guy’s name. I tell her. She then says, “Really? Are you sure?” The other cop asks her, “Do you know him?” She says, “Yes, he is such a sweet guy. I can’t imagine him doing that.”
Are you freakin kidding me lady? It’s like going up to a woman who’s just been raped or punched and saying, “Really, but he’s such a nice guy.”
She walked away and the younger police officer took my information down and was very understanding. He said I probably shouldn’t file a report and press charges because I would have to come back for court. Both of my parents are retired attorneys, so I’ll be verifying the next steps.
This guy should be nowhere near other human beings! I am still shaking from the incident! Thank goodness I have all of you to vent to!
Please note that my flight to Seattle was wonderful, but United really needs to do something about this employee and make it right for the emotional stress I had to endure because of it.